Privacy Policy
This policy covers collection, use, retention and security of personal customer information that the company uses in providing financial services. Chachalacas Enterprise llc’s policy is to collect and share personal information when it is used to maintain customer security, when law may require it, or when it may be essential to provide normal customer service. Some information is provided to Chachalacas Enterprise llc by customers on applications, such as name, address and income. Chachalacas Enterprise llc may also receive information from a consumer reporting agency regarding outstanding transactions. In all cases, Chachalacas Enterprise llc will limit the use and collection of consumer information to what is necessary for business processes. Access to customer information is limited to those employees with a business reason to know such information. Chachalacas Enterprise llc does not provide personal information to outside companies for the purpose of independent telemarketing or direct mail marketing of any non-financial service. Chachalacas Enterprise llc is permitted by law to disclose nonpublic personal information about customers to other third parties in certain circumstances such as third parties that assist Chachalacas Enterprise llc in servicing utilities, government entities in response to subpoenas and credit bureaus. This privacy disclosure is provided to comply with the Gramm-Leach-Bliley Act.
Who are we?
We are Chachalacas Enterprise llc; a company registered in the United states of America. We have our Call Center based in Managua, Nicaragua. Chachalacas Enterprise llc aims to support its Clients by strengthening Customer relationships by increasing contact and improving the quality of experience. We do this by providing the service of inbound and outbound Call Centers to our Clients. These Call Center may be utilized by our Clients for example by acting as an ‘out of hours’ customer support number. To provide this service to its Clients we may process and collect data on behalf of Chachalacas Enterprise llc’s Clients. The Clients remain controllers of their Customer data, we as Chachalacas Enterprise llc are only Processors of the Client data.
How do we collect and process your data?
Data protection laws in the European Economic Area (EEA), namely the General Data Protection Regulation differentiate between “Controllers” and “Processors” of personal data. A Controller decides why and how to process personal information. A Processor processes personal information on behalf of a Controller based on the Controller’s instructions. When Chachalacas Enterprise llc processes your Customers’ Data, Chachalacas Enterprise llc is acting on behalf of its Controller based within the EEA. Chachalacas Enterprise llc is therefore classified as a Processor.
Cookies Policy
We may use cookies and similar technologies to operate, improve and simplify your interaction with our website. A “cookie” is a unique numeric code that we transfer to your computer so that we can keep track of your preferences and recognize you as a return visitor to the website. We may use cookies, log files, pixel tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and Flash or other similar technologies to collect information about the ways you interact with and use the website, to support and enhance features and functionality, to monitor website performance, to personalize content and experiences, for website analytics, and for other lawful purposes. We may utilize third party service providers to provide analytics services and specific web services on our behalf. The service providers that administer these services may use technologies such as cookies and web beacons to, among other things, provide proper functionality of their services and help us analyze how visitors use our website.
We may use the following types of cookies and similar technologies:
Strictly necessary cookies required for the proper operation of the website.
Analytical/performance cookies that collect information about how you use the website. They allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works. These cookies are sometimes placed by third party providers of web traffic analysis services.
Functionality cookies that remember choices you make and recognize you when you return. This enables us to remember your preferences (for example, whether you accept the cookie policy).
Internet browsers accept cookies by default. You can block cookies by activating the setting on your browser that allows you to reject all or some cookies. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the website.
What data do we collect and process about you, our Client?
We process three types of your data by using our service:
- Client account data.
This relates to the company data, and the persons (‘Users’) directly involved in the relationship between our company and your company. The personal information we process enables us to identify the Users allocated to your account and allows us to help them with any requests.
Such information will include – email address, mobile number, full name, and address.
2. Client usage data
This personal information includes User Communications data for instance. We will make notes on the Users accounts regarding their query and its status and if resolved, how it was resolved.
Such information will include: Communication meta data for our employees’ future reference.
Why do we collect this information?
We process your data as our Client which includes your User data to provide you with our services. We process your Customers data to provide the Call Centre services, namely support for our Clients’ Customers.
How long will we store your Customer account and usage data for?
Chachalacas Enterprise llc will store Customers’ data on behalf of the Client, the Controller, for as long as required by the Controller to provide the Controller with our services that enable our business to operate.
How do we keep your data safe?
By law, we have implemented the adequate precautions for our data transfers from within the EEA to third countries, namely Standard Contractual Clauses (SCC’s).
The Standard Contractual Clause implemented ensures the adequate technical and organizational measures are in place for processing this data outside the EEA. This allows and enables us to provide our site and services to you safely.
Should you require any further information in this regard, please contact
Email: [email protected]
Phone: (702) 297-7640 – USA